FAQs

How can I contact Wolf Goods Online?

For assistance, please email us at info@wolfgoods.online Our dedicated customer service team will be delighted to assist you promptly.

Do you ship worldwide?

Yes, we provide worldwide shipping to ensure our products reach customers globally.

Where do you ship from?

We ship from our warehouse located in the Hong Kong.

Can I change or cancel my order?

To modify or cancel an order, please submit your request within 12 hours of placing it. Unfortunately, any requests made after this time frame cannot be accommodated. You may, however, return the order for a full refund upon receiving it.

What payment methods do you accept?

We accept major credit cards (VISA, MasterCard, AMEX) and PayPal payments.

When will my order be processed?

Orders are processed between Monday and Friday. Expect your order to be processed within 1-3 business days from the order date, and shipped the following day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, anticipate delivery within 2-4 weeks.

What if I don't receive my order?

If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

Prices on our site are tax-free in British Pounds. Import duties, taxes, and customs fees may apply and are the responsibility of the customer.

How do I return an item?

For returns, please contact us at info@wolfgoods.online

What if the item(s) I received are defective/incorrect/damaged?

Contact us immediately with your order number and relevant photos. We'll work to resolve the issue promptly.

When will I receive my refund?

Refunds will be credited to your original payment method. For card payments, it may take 7-10 business days for the credit to appear on your account. If not received, please contact your bank/credit card company for further assistance.